Site Rep vs Tidio Lyro
Tidio is a live-chat and automation suite, and Lyro is its AI agent add-on. Site Rep is a focused, source-backed website rep. Here is the honest difference.
Where they are similar
- Both embed a chat widget on your site and answer visitor questions.
- Both offer a free start of around 50 AI conversations.
How Site Rep is different
- Local checkout pricing with no per-conversation meter: Site Rep shows the exact buyer-local total before payment. Tidio's pricing page lists support plans from Free and Starter through Growth, Plus, and Premium, with Lyro AI Agent conversations managed by monthly conversation limits (as of June 2026 — see tidio.com/pricing).
- When Site Rep's free answers run out, the rep keeps capturing visitor emails instead of going quiet, so you never lose a lead during a busy stretch. Tidio lists the first 50 Lyro AI Agent conversations as free for life, then paid quota upgrades from 50 to 1,000 conversations.
- Source-backed handoff: every answer shows its source, and a missing answer becomes private follow-up. It can become a lead when the visitor leaves contact details.
- Public trust notes at /trust separate confirmed controls from what is not included today.
Where Tidio may fit better
- If you want live human chat, marketing flows, and a broader customer-service suite in one place, Tidio bundles much more than Site Rep.
- Site Rep keeps one flat price and one job: honest, cited website answers with lead capture and private source follow-up.
Pricing note
Prices change. Site Rep shows its live checkout total in the buyer's local currency; competitor figures above were checked in June 2026. Confirm current numbers on each vendor's pricing page before deciding.
Try Site Rep free
Start free with 50 source-backed answers and no card at /#public-pricing.
Compare Site Rep with
- CustomGPT: /vs/customgpt
- Chatbase: /vs/chatbase
- Intercom Fin: /vs/intercom-fin
- Tidio Lyro: /vs/tidio-lyro